I just had the most incredible experience here. A drunk driver hit my Mercedes and I was beyond upset. My car was parked and was backed into by a huge truck! I was so worried that my car would never be the same but John and his team made all my dreams come true. My car is beautiful. I could not be happier. From the lovely receptionist, Shaka to John who handled my car, I could not be more pleased.
American Autobody Specialists, Inc. replaced the grill on my 2011 Mercedes E350, and they did a flawless job. I was concerned that no additional scratches would happen while the work was being done, so my estimator Johnny did a walk of the car with me present notating any current marks. When I picked up my car the next day, the new grill was installed perfectly and there were no additional scratches to the car. I drove away with a shiny new grill and a bouquet of flowers from AAS. A day later I received a thank you card also.
I dropped my car off on a busy Monday morning without an appointment and was told to expect it back in 7 days. The work was completed in just 4. I was greeted with flowers when I arrived to pick my car up, a very nice touch. American Auto Body has a large, clean waiting area with a full breakfast bar. Their knowledgable staff stayed in touch updating me every step of the way.
American Auto Body in Fairfield has the best customer service hands down! Mike Sagami is very professional and helpful! Took care of me and my car the whole time! You are really going to be in good hands. I don't even mind my 30 mile drive. If you want the best. Go American Auto Body Specialist Inc. in Fairfield.
I came here in 2012 when my brand new Mercedes Benz C250 got rear ended! The Mercedes dealership recommended this place. The lady at the front desk is friendly and all the staff are professional! I worked with John who is awesome!! He had my car fixed in no time and looking better than ever paying close attention to detail it looked brand new again! Just for being a customer I got a bouquet of flowers when picking up my car!
My boyfriend had to deploy four days after his car was vandalized so he was not able to see his car get fixed. There was a crease that goes along the side of the car and there was a dent in it also so we were sure that it would not be able to be fully restored. He left his car in the hands of AAS, and they did an absolutely amazing job! After the car was fixed there were absolutely no signs that there was ever any damage.
John helped me with my Toyota Corrolla a few weeks ago and my car looks amazing.. they had the parts ordered and my entire front bumper replaced in 2 days! The receptionist was very nice too and she even offered to have someone pick me up because I didn't have a ride to pick up my car because it was ready so fast! I hope I won't have another accident with my car but I know if I do that I will head straight to them again.
They are very professional, courteous and they have a very comfortable waiting area. No extended waiting for rental either. Not only that, my car was presented to me in a pristine condition with the interior mats clean : ) I'd highly recommend them, even if you live in Vacaville like me.
I couldn't be more pleased! They were professional, kind, and courteous. Initially I just took it in for an inspection for my insurance company and to get an estimate on repairs. There was no pressure at all and they were just very helpful. I was able to watch as Chris prepared the estimate, and he explained everything to me. I decided to go through this shop to get my car repaired. They did a flawless job, couldn't even tell my car had ever been in an accident.
So glad I took my recently rear-ended Nissan Armada to AAS to get repaired. They pointed out that the estimate I got at Rudy's Auto Body had been drafted up saying that they were going to be replacing my level 5 trailer hitch with a level 3. I can't thank AAS enough for telling me and getting the job done right! I highly recommend AAS for all of your auto body repair needs! They have the most friendly, professional, and reliable staff around!
I was recently rear-ended in my new Mercedes and after reading reviews I called Mercedes dealership and they also recommended AAS. John was the best! They worked quickly to get my car fixed and did a fabulous job! An added bonus was a surprise bouquet of flowers! Best customer service, I definitely recommend AAS to everyone and anyone needed car repair.